Man With A Van Lambeth Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Lambeth provides removal, transport, collection, delivery, and related van services to customers in the United Kingdom. By making a booking, requesting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the person, company, or organisation booking the service.

These terms apply to all standard and one-off jobs arranged through Man With A Van Lambeth, including domestic moves, office relocations, furniture transport, single-item collections, light removals, and disposal services where permitted by law. Any special arrangements, written variations, or confirmed additions agreed before the job starts will form part of the contract. If any clause conflicts with a mandatory provision of UK law, that legal requirement will take priority, but all other clauses will continue to apply.

For clarity, these Terms and Conditions are intended as a legal service page and not as a guide. They do not create any promise beyond the scope of the booked service, and they do not remove your legal rights as a consumer where such rights cannot be excluded. We may update these terms from time to time, and the version in force at the time of booking will normally apply to that booking unless a different version is expressly agreed in writing.

The booking process begins when you provide us with details of the job, including the collection and delivery locations, the items to be moved, access conditions, date, preferred time, and any special handling requirements. A quotation may be given before or after an initial assessment. Quotations are based on the information supplied by you and are only valid for the stated period, if any. If the details change, the quotation may be revised to reflect the actual work, labour time, vehicle size, distance, parking restrictions, or additional equipment required.

A booking is only confirmed when we accept your request and, where applicable, receive any required deposit or written confirmation. We may refuse or cancel a booking before the work starts if we believe the job cannot be completed safely, lawfully, or within the agreed scope. You are responsible for ensuring that all information you provide is accurate and complete. This includes item descriptions, access information, stair counts, lift availability, parking arrangements, and any risk factors that may affect the service.

If the service involves multiple stops, storage transfers, or timing constraints, you must inform us at the booking stage. Failure to disclose relevant details may result in delays, additional charges, or the need to reschedule. The Man With A Van Lambeth team may make reasonable assumptions based on the information available, but we are not responsible for costs or delays caused by incomplete or misleading booking details.

Payments must be made in the manner agreed at booking or upon completion, depending on the service type and any credit terms expressly confirmed in writing. Unless agreed otherwise, payment is due immediately when the job is completed. We may require a deposit, pre-authorisation, or part-payment to secure a booking, especially for larger removals, peak periods, or jobs requiring vehicles and staff to be reserved in advance. Accepted payment methods may vary and will be confirmed at the time of booking.

All quoted prices are based on the information supplied and may exclude unforeseen costs such as waiting time, congestion, parking charges, tolls, congestion-related expenses, additional labour, or disposal fees where these were not included in the original quote. If the scope of work increases during the job, we may apply a reasonable surcharge or issue a revised total before continuing where practicable. You agree to pay all lawful charges arising from your instructions or from circumstances outside our control, provided these are reasonably incurred.

Late or non-payment may result in additional administration costs, recovery action, and interest where permitted by law. Title to any goods or materials we supply in connection with the service does not pass until full payment has been received. If payment is disputed, you must notify us promptly with clear reasons. Disputes over a portion of the invoice do not allow you to withhold payment of any undisputed amount unless required by law.

Cancellations and changes should be made as early as possible. If you cancel a booking with sufficient notice, a full or partial refund of any deposit may be provided depending on the timing, costs already incurred, and whether staff, vehicles, or third-party services have been committed. If you cancel very close to the booking time or after arrival of the vehicle and crew, cancellation fees may apply to cover lost time and preparatory work. The exact fee may depend on the notice period and the resources reserved for the job.

If you wish to change the date, time, access details, or scope of the booking, we will try to accommodate the request but cannot guarantee availability. Any change may affect the price or require a new quotation. If we must cancel or postpone due to circumstances beyond our reasonable control, including severe weather, vehicle failure, accidents, staff unavailability, or legal restrictions, we will notify you as soon as reasonably practicable and offer an alternative date where possible. Our liability in such cases will be limited to refunding any sums paid for the unperformed part of the service, subject to applicable law.

You acknowledge that missed access, absent recipients, blocked entry, or failure to provide required permissions may be treated as a late cancellation or aborted visit if they prevent completion of the service. In those situations, waiting time, return travel, and related costs may be charged. A Man With A Van Lambeth booking is reserved time and resource allocation, so short-notice cancellation can have significant operational impact, and our fees reflect that reality in a fair and reasonable manner.

Our liability is limited to losses and damage directly caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. We will not be responsible for indirect, consequential, or economic losses such as loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Before the service begins, you must ensure that all items are suitably packed, labelled, and ready for safe transport unless we have expressly agreed to pack or prepare them. Fragile items, antiques, glass, electronics, and high-value goods should be disclosed in advance and may require special handling. We are not liable for damage caused by poor packaging, inherent weakness, wear and tear, hidden defects, or items that are not fit for transport. You should remove or secure loose parts, cables, and detachable components before collection where possible.

Any claim for loss or damage must be reported to us within a reasonable time after discovery and, where practicable, before the job is completed so that we may inspect the issue. You should retain packaging, photographs, and relevant evidence. If we agree that we are responsible, our remedy may include repair, replacement, or a monetary payment up to the reasonable value of the affected item, subject to any agreed insurance terms, declared values, and statutory limits. You are responsible for arranging adequate insurance for items of special or exceptional value unless we have expressly agreed otherwise.

Waste removal and disposal services are subject to strict UK waste regulations. We will only collect, transport, dispose of, or transfer waste where it is lawful for us to do so and where the waste type has been correctly declared by you. You must not present hazardous, prohibited, or incorrectly described waste for collection. This includes, without limitation, asbestos, clinical waste, chemical waste, pressurised containers, certain electrical items, oils, and substances requiring specialist handling unless we have expressly agreed in writing and are legally permitted to deal with them.

Where waste services are provided, you are responsible for confirming the nature, volume, and source of the waste. If waste is mixed, contaminated, or materially different from the description supplied, we may refuse collection, charge an additional amount, or require segregation before proceeding. If duty-of-care paperwork, transfer documentation, or other lawful records are required, you agree to provide accurate information and co-operate with completion of the relevant documents. We may decline any waste job if we believe compliance cannot be ensured.

You agree that all waste handed over for collection is either your property or that you are authorised to dispose of it. You must not ask us to remove items that could expose us to regulatory breach. Where applicable, waste may be delivered to licensed facilities or handled through approved disposal routes. If illegal or undeclared waste is discovered after collection, you may be liable for all resulting costs, fines, penalties, clean-up expenses, and professional fees incurred in responding to the issue, to the extent permitted by law.

Customers must ensure safe access to the property, loading area, and destination. You are responsible for obtaining parking permission, permits, building access approvals, lift bookings, and any other arrangements needed for smooth completion. If we are delayed due to access restrictions, security checks, long carries, stairs, or waiting for keys or instructions, we may charge additional labour or waiting time at the applicable rate. We may also refuse to move items if access conditions make the work unsafe or impossible.

You warrant that the goods to be moved are lawful to possess and not subject to any restriction, seizure order, or legal dispute that would prevent transport. We may inspect items as reasonably necessary to verify that they are suitable and lawful for carriage. We will not move cash, weapons, illegal substances, dangerous goods, live animals, or any item that could create a legal or safety risk unless expressly agreed in writing and permitted by law. The customer remains responsible for ensuring that all items comply with applicable laws and regulations.

Man With A Van Lambeth may subcontract part or all of the service where appropriate, and any subcontractor will be expected to act with reasonable care and skill. However, our obligations under these terms remain limited to the service agreed with you. We may assign or transfer our rights under the contract where lawful and where it does not materially disadvantage you. You may not assign your booking or rights under the contract without our prior written consent.

If any item is left behind, uncollected, or undelivered because of your instructions, access problems, or a recipient’s refusal, we may store it temporarily at your risk and expense, or return it to the original address, subject to available capacity and lawful requirements. Any storage or return costs will be chargeable. If we are unable to complete the service because of your breach of these terms, you remain liable for the full agreed fee and any reasonable additional costs incurred in attempting to complete the job.

We will use reasonable care and skill throughout the provision of the service and will act in a professional manner. However, you acknowledge that moving and transport work can involve unavoidable risks, including minor scuffs, vibration, weather exposure, traffic delays, and handling variations. We are not responsible for pre-existing damage, hidden weakness in property or items, or deterioration arising from ordinary transport conditions where reasonable care has been taken. Any estimate of time is not guaranteed unless expressly stated as a fixed commitment in writing.

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, including contractual and non-contractual disputes, will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise. If any clause is found to be unlawful, invalid, or unenforceable, the remaining clauses will continue in full force. By using the service, you confirm that you have read, understood, and accepted these Terms and Conditions for Man With A Van Lambeth.