Terms and Conditions for Man With A Van Lambeth

These Terms and Conditions set out the basis on which Man With A Van Lambeth provides removal, transport, loading, unloading, and related van hire services to private and business customers across the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service request.

For the purposes of these Terms and Conditions, “we,” “us,” and “our” refer to the service provider operating under the name Man With A Van Lambeth, and “you” or “the customer” refers to the person or business booking the service. These terms apply to standard transport jobs, single-item moves, small removals, and associated services such as waiting time, loading assistance, and waste removal where legally permitted.

All services are provided subject to availability, vehicle suitability, lawful access, and safe working conditions. We reserve the right to refuse or suspend a job if it cannot be carried out safely, legally, or within the agreed scope. Any variation to these terms must be confirmed in writing or in another durable form agreed by both parties.

1. Booking Process

Bookings are normally made after the customer provides the relevant details for the job, including collection and delivery points, item descriptions, access conditions, floor levels, parking restrictions, and any items requiring special handling. A booking is only confirmed once we accept the request and, where applicable, receive the required deposit or written confirmation.

Customers must provide accurate and complete information at the time of booking. If details are incomplete or incorrect, we may revise the price, alter the vehicle size, change the number of staff required, or cancel the service where the job is no longer feasible. A Man With A Van Lambeth booking is based on the information supplied in advance, and significant changes on the day may be treated as an additional service.

2. Service Scope and Customer Responsibilities

We will carry out the booked service with reasonable care and skill, using appropriate vehicles and personnel for the agreed job. Unless otherwise stated, our work may include transport, lifting assistance, positioning of items at the delivery address, and reasonable waiting time. We do not guarantee the movement of items that are too large, too heavy, unsafe, fragile, unlawful to transport, or inaccessible due to property layout or restrictions.

The customer is responsible for ensuring that the items being moved are ready for collection, properly packed where necessary, and suitable for transit. Delicate items, antiques, electronics, glass, artwork, and valuables should be declared before the job begins. If you request us to handle such items, you accept that additional care may be required and that some items may need special packaging or exclusions.

The customer must also ensure safe access to premises, including permissions for parking, entry, loading, and unloading. If a permit, security clearance, or building access arrangement is required, it is the customer’s responsibility to make the necessary arrangements unless we have expressly agreed otherwise. If delays arise due to access issues, waiting time or abortive costs may be charged.

3. Pricing and Payments

Prices may be quoted as fixed fees, hourly rates, or a combination of both, depending on the type of work. Unless stated otherwise, quotations are based on the information provided by the customer and may be revised if the job changes materially. Any additional charges will be explained where reasonably possible before they are incurred.

Payment terms will be set out at the time of booking or on the invoice. We may require a deposit to secure the booking. Final payment is due on completion of the service unless another arrangement has been agreed in advance. We may accept card payment, bank transfer, cash, or other approved methods, but acceptance of a method of payment does not create an obligation to accept all methods in future.

If payment is not made when due, we may charge interest and reasonable recovery costs to the extent permitted by law. We may also withhold further services, refuse delivery release where lawful, or cancel the booking. Where the customer is acting as a business, any late payment terms may be applied in line with applicable UK commercial debt rules.

4. Cancellations, Rescheduling, and Abortive Fees

You may cancel or reschedule a booking by giving reasonable notice. Because van hire, staff allocation, and route planning are arranged in advance, cancellations may attract a charge depending on the amount of notice provided and any costs already incurred. Where a deposit has been paid, all or part of it may be retained in accordance with the circumstances of the cancellation.

If you cancel very close to the scheduled time, or if our team arrives and cannot complete the job because access is unavailable, the goods are not ready, or the customer is absent, an abortive call-out fee or minimum charge may apply. Man With A Van Lambeth may also cancel a booking if weather, traffic disruption, vehicle breakdown, staff illness, unsafe conditions, or legal compliance issues make performance impracticable.

Where we cancel for reasons within our control, we will seek to offer an alternative time or refund any prepaid amount for work not carried out. We will not be liable for indirect losses caused by a lawful cancellation, provided we act reasonably and in accordance with these terms.

5. Liability and Limitations

We will take reasonable care when handling goods and carrying out the service. However, our liability is limited to loss or damage caused by our negligence, breach of contract, or failure to use reasonable skill and care. We are not responsible for pre-existing damage, wear and tear, inherent defects, or damage caused by unsuitable packing, incorrect instructions, or items not disclosed to us before the job started.

To the fullest extent permitted by law, we will not be liable for loss of profit, loss of business, loss of opportunity, or indirect or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

If a claim is made for damage or loss, you must notify us as soon as reasonably possible and provide evidence of the issue, including photographs, a description of the item, and details of the job. Any claim may be affected if the customer fails to inspect goods promptly on delivery or does not give us a reasonable opportunity to investigate.

6. Goods, Packaging, and Prohibited Items

Customers must not include hazardous, illegal, flammable, explosive, toxic, or restricted goods unless we have expressly agreed in writing and the transport is lawful. This includes, without limitation, controlled substances, pressurised containers, ammunition, and items requiring specialist licensing or handling.

We reserve the right to refuse any item that may pose a health and safety risk or that could damage the vehicle, other goods, or property. If prohibited items are concealed within other goods and discovered during transit or loading, we may stop the service immediately and notify the appropriate authorities where required by law.

All items should be packed securely and labelled where needed. Where the customer packs goods themselves, they remain responsible for the adequacy of that packing. Unless otherwise agreed, we do not unpack or assemble items, and we are not responsible for internal contents of boxes, drawers, or containers.

7. Waste Removal and Environmental Compliance

Where our service includes removal of waste, unwanted items, or clearance materials, the customer confirms that the waste is lawful to collect and dispose of. We will only handle waste in accordance with applicable UK waste regulations, including rules relating to duty of care, transfer notes where required, and disposal at authorised facilities.

The customer must provide accurate information about the nature of the waste, especially if it contains electrical equipment, mattresses, furniture, construction debris, paint, chemicals, or mixed loads. We may refuse materials that require specialist handling or that are not covered by the agreed waste service. The customer must not request disposal of waste that is fly-tipped, contaminated, unsafe, or otherwise unlawful to collect.

If we arrange disposal on your behalf, the customer acknowledges that lawful processing fees, recycling charges, and disposal costs may be included in the price. Where evidence of lawful disposal is available, it may be supplied upon request. The customer remains responsible for ensuring that they have the right to dispose of the items offered for collection.

8. Delays, Traffic, and Force Majeure

We will make reasonable efforts to attend at the agreed time, but arrival times are estimates and may be affected by traffic, roadworks, weather, vehicle issues, or other operational constraints. We are not liable for minor delays that are outside our reasonable control, provided we keep the customer informed where practicable.

Neither party will be liable for failure or delay caused by events beyond reasonable control, including severe weather, accidents, fire, flood, strike action, government restrictions, or civil disruption. If such an event continues for a substantial period, either party may have the right to postpone or cancel the service without further liability, except for payment for work already completed.

Man With A Van Lambeth may, at its discretion, adjust the sequence of jobs or routes to maintain safe and efficient operations, provided this does not materially disadvantage the customer without reasonable justification. Any operational change will be handled fairly and proportionately.

9. Insurance and Risk Transfer

Risk in the goods generally remains with the customer until items are loaded and accepted for transport, and returns to the customer upon delivery and unloading, subject to any contrary written agreement. The customer is encouraged to maintain their own insurance for goods in transit, especially where items are valuable, fragile, or difficult to replace.

We may hold vehicle and public liability insurance appropriate to the services we provide, but insurance cover does not remove the customer’s duty to disclose relevant information or to protect items suitably. Any special insurance requests must be agreed in advance and may incur additional cost.

Where our liability is accepted, any compensation will normally be limited to the reasonable repair cost, replacement value, or actual loss proven, whichever is lower, subject to the limits in these terms and any applicable law.

10. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of the service, you should notify us promptly so the matter can be investigated. We may ask for photographs, invoices, item descriptions, or other evidence to assess the issue fairly. We aim to resolve complaints in a reasonable and proportionate manner.

Both parties should attempt to resolve disputes amicably before starting formal proceedings. If a dispute cannot be resolved, the parties may consider negotiation, mediation, or another alternative dispute resolution method where appropriate. This does not affect any statutory rights that a consumer may have under UK law.

Any failure by us to enforce a right or remedy immediately does not mean that right has been waived. If any part of these Terms and Conditions is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

11. Governing Law

These Terms and Conditions and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim arising from or connected with the service, except where consumer law requires otherwise.

If you are a consumer, nothing in these terms removes or reduces your rights under applicable UK consumer legislation. If you are booking on behalf of a business, you confirm that you have authority to do so and that the business will be bound by these terms.

Man With A Van Lambeth may update these Terms and Conditions from time to time to reflect operational, legal, or regulatory changes. The version in force at the time of booking will apply to that booking unless a later written variation is expressly agreed.

12. Final Provisions

These terms represent the full agreement between the parties in relation to the booked service and supersede any prior discussion, estimate, or communication, except where a separate written agreement states otherwise. Any headings are provided for convenience only and do not affect interpretation.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions. If you are unsure about any aspect of the service, you should seek clarification before confirming the job. Man With A Van Lambeth is committed to providing a professional, lawful, and efficient service within the scope of the agreed booking.