Terms and Conditions

Man With a Van Lambeth Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Lambeth provides removal, transport and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or company who requests or purchases services from us.

We, us, our means Man With a Van Lambeth, the provider of the removal and transport services.

Services means any removal, transport, loading, unloading, packing, delivery, waste removal, storage assistance or related services we agree to provide.

Goods means the items, furniture, boxes, personal belongings or other property which are the subject of the services.

Booking means a confirmed request for services, whether made online, in writing, by message or verbally and accepted by us.

2. Scope of Services

We provide man and van removal and transport services for domestic and business customers, including local moves, small relocations, item collections and deliveries, and related handling services. Our service area is primarily focused on Lambeth and surrounding London districts, but we may operate more widely across the UK subject to agreement.

The exact scope of the services, including the vehicle type, number of staff, locations, dates and times, will be set out and agreed at the time of booking. Any services not expressly agreed in the booking will be deemed excluded and may be subject to additional charges if requested later.

3. Booking Process

To obtain a quotation or make a booking, you will be asked to provide accurate and complete information about the job, including but not limited to collection and delivery addresses, property access details, parking arrangements, floor levels, whether lifts are available, the nature and approximate quantity of goods, and any heavy, fragile or unusual items.

Our quotation is based on the information you supply. If the information is incomplete or inaccurate, or if the job differs materially from what was quoted, we reserve the right to amend the price or, if necessary, decline to carry out part or all of the services.

A booking is confirmed only when we have accepted your request and you have acknowledged the quotation and any applicable terms, including payment and cancellation conditions. We may refuse any booking at our discretion.

You must notify us as soon as possible of any changes to your requirements, including date or time amendments, access issues or significant changes in volume of goods. Changes are subject to availability and may affect the price.

4. Prices and Quotations

Unless stated otherwise, quotations are given on a time and distance basis, taking into account the details you supply. Prices may be quoted as a fixed fee or as an hourly rate with a minimum charge period.

Quotations do not include additional charges for congestion, tolls, parking, fines, waiting time beyond what was reasonably anticipated, disassembly or reassembly of furniture, or additional trips beyond those specified, unless expressly stated.

We reserve the right to adjust prices in the event of significant changes in fuel costs, taxation, regulatory charges or other factors beyond our reasonable control, but any such changes will be communicated to you prior to the job commencing where possible.

5. Payments

Payment terms will be confirmed at the time of booking. We may require full or partial payment in advance or a deposit to secure your booking. Where payment is due on completion, it must be made immediately upon completion of the services on the same day.

We accept various forms of payment as specified during the booking process. You agree to ensure that sufficient funds are available and that the method of payment is valid and authorised.

If payment is not made when due, we may charge reasonable late payment fees and interest in accordance with applicable UK law. We may also withhold further services or, where contractually permissible, retain goods until payment is received in full.

6. Cancellations and Amendments

You have the right to cancel or amend your booking, subject to the conditions in this section.

If you cancel more than a specified period before the scheduled start time, any deposit or advance payment may be refunded in full or in part, as confirmed at the time of booking. If you cancel within a shorter period, we may retain some or all of your deposit or charge a cancellation fee to cover our costs and loss of opportunity.

Same day cancellations or cancellations made after our vehicle and team have been dispatched to the job may be charged at up to 100 percent of the quoted price, at our discretion.

If you wish to reschedule, we will make reasonable efforts to accommodate your new preferred date and time, but this cannot be guaranteed and may be treated as a cancellation and rebooking depending on notice and availability.

We reserve the right to cancel or reschedule a booking for reasons including but not limited to unsafe conditions, severe weather, vehicle breakdown, staff illness, access issues beyond our control, or other events of force majeure. In such cases, we will aim to provide alternative dates or a refund of any prepayments for services not provided, but we will not be liable for indirect or consequential losses arising from such cancellation.

7. Customer Responsibilities

You are responsible for:

Ensuring that you, or a reliable representative, are present at both collection and delivery addresses to direct our staff and sign off the work. If no one is present, we may not be able to complete the job and additional charges may apply.

Providing clear and safe access to the property and ensuring that parking arrangements are in place and lawful. Any parking fees or fines incurred due to lack of suitable parking arrangements may be charged to you.

Properly packing and securing your goods, unless we have expressly agreed to provide packing services. Fragile or high-value items should be packed with appropriate protection and clearly labelled.

Declaring any items of exceptional value, fragility or sensitivity, and any items which require special handling, such as pianos, safes or large appliances, at the time of booking.

Complying with all applicable laws and regulations, including those relating to prohibited or restricted items and waste disposal.

8. Items We Do Not Carry

We will not carry, and you must not ask us to transport, any illegal goods, stolen goods, live animals, perishable foodstuffs, explosives, firearms, drugs, hazardous substances, or any goods that are unsafe or unlawful to move.

We may refuse to carry any item which in our reasonable opinion is dangerous, illegal, or unsuitable for transport, or which was not declared at the time of booking and materially affects the nature or risk of the job.

9. Liability and Limitations

We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

We are not liable for loss or damage arising from inherent defects, pre-existing damage, insufficient or improper packing by you or a third party, normal wear and tear, or where you or your representative have instructed us to move or handle items in a way that we have advised is unsafe.

We are not liable for indirect or consequential losses, including loss of profit, income, business, contracts, anticipated savings, or any other indirect or consequential loss or damage.

Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount reflecting the value of the goods and the service fee paid. Specific limits may be confirmed in your quotation or booking confirmation.

You are responsible for arranging your own insurance for goods in transit if you require cover beyond our stated liability. We do not provide insurance advice and any insurance arrangements are your responsibility.

We will not be liable for delays or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to severe weather, traffic conditions, accidents, road closures, strikes, civil disturbances, or acts of government.

10. Damage to Property

We will take reasonable care to avoid damage to your property, including buildings, fixtures and fittings. You should protect floors, walls and other vulnerable surfaces where you consider necessary.

If we cause damage to your property due to our negligence, you must notify us as soon as reasonably practicable and in any event within a reasonable period after the job. Our liability will be limited to the reasonable cost of repair, subject to proof and to the overall limitations of liability set out in these terms.

We are not liable for damage to driveways, paths, lawns or other surfaces caused by vehicles where you have directed us to park or drive.

11. Waste and Environmental Regulations

Where our services include removal of waste, rubbish, unwanted furniture or other items for disposal, we will comply with applicable UK waste and environmental regulations.

We will only remove waste that we are lawfully permitted to carry and dispose of at authorised facilities. Hazardous waste, such as chemicals, asbestos, certain electrical items or other regulated materials, may require specialist disposal and will not be accepted unless expressly agreed and legally compliant.

You are responsible for informing us in advance if any items for removal may fall under special waste categories. If such items are found during the job without prior disclosure, we may refuse to remove them and may charge for any additional time or costs incurred.

We reserve the right to charge additional fees for waste removal, recycling and disposal, particularly where large volumes or special handling are involved. Such charges will be communicated to you as part of the quotation or as soon as reasonably practicable.

We will not be liable for any penalties or enforcement actions arising from your request for us to dispose of items unlawfully or in breach of regulations. You agree to indemnify us for any costs, fines or liabilities arising from your instructions that are unlawful or misleading.

12. Complaints

If you are dissatisfied with any aspect of our services, you should raise the issue with the team on the day where possible so that we have an opportunity to address it immediately.

If the matter cannot be resolved on the day, you should submit details of your complaint within a reasonable period after the services have been completed. Please include your name, the date of service, and a clear description of the issue.

We will review your complaint and respond within a reasonable time frame. Where appropriate, we may propose remedies such as partial refunds or repeat services, but such remedies are at our discretion and subject to these Terms and Conditions.

13. Privacy and Data

We will collect and use certain personal data in order to provide and manage our services, such as your name, address, contact details and job information. We will handle this information in accordance with applicable UK data protection laws.

Your information will be used primarily to manage your booking, deliver the services, handle payments and communicate with you. We may also retain records for legal, accounting and operational purposes.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, whether in contract, tort or otherwise, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

15. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or operational needs. The version in force at the time of your booking will apply to that booking.

Continued use of our services after changes have been made and notified will constitute your acceptance of the updated terms, where applicable.

16. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation or additional written agreements, constitute the entire agreement between you and us in relation to the services, and supersede any prior discussions, communications or understandings.

No change or variation to these Terms and Conditions shall be binding unless agreed in writing by us.